Can I pick up my order?
Normally we ship orders via FedEx or UPS, but if you would like to pick up your order, please let us know at the time your order is placed. That way we’ll know in advance to prepare it for you to pick up.
What is your minimum order quantity (MOQ)?
Minimum order quantities vary widely depending on the type of label or tag. In general, MOQ ranges from 100 to 1,000. We always quote several price breaks to show you price differences between quantities.
How long will my order take?
Most of our custom orders take between 7 to 10 working days after your final proof approval. There are certain jobs that have a shorter or longer lead time. Please let us know if you need your order by a specific date. We’ll do whatever we can to make it happen. We will always give you an estimate of production time when we send you your quote.
What are your payment terms?
Our payment options are check, credit card, or ACH. If you chose to to pay by credit card or ACH, simply click on the links when you receive your emailed invoice. First time orders and orders over $2,500 require 50% down and balance paid at time of delivery. Net 30 credit terms can be established for future orders.
Can I send you a Word, Excel, or Powerpoint file for art?
For high quality print production we don’t recommend these types of files. If it’s all you have we can usually make it work, but it may take some time and extra cost to do so. We’ll be happy to give you an estimate if this is the case. Please review our artwork guidelines here.
Can I use my own designs?
Of course! Email or upload your file and we’ll look it over and advise if any modifications are needed to make it a perfect, high resolution press ready file. Please review our artwork guidelines here.
Will you send samples?
Yes! In fact many times it’s crucial to send samples for material and adhesive testing and approval. We can send you material samples, samples of previous jobs we've done that are similar to yours, or in most cases, we can send you actual printed samples of your specific job. For actual pre-production samples of your job there is additional cost.
What are your hours?
We’re open Monday through Friday 8:30 A.M. - 5:00 P.M. PST. If you’re on your way over and won’t make it until after 5:00, give us a quick call so you don’t have to turn around and come back again 949-830-7868.